Buy the books at
www.amazon.com/author/paulbabicki
====================================================
|
|
|
|
|
|
Chatbot
|
A chatbot
(sometimes referred to as a chatterbot) is programming that simulates the
conversation or "chatter" of a human being through text or voice interactions.
Chatbot virtual assistants are increasingly being used to handle simple,
look-up tasks in both business-to-customer (B2C) and business-to-business
(B2B) environments. The addition of chatbot assistants not only reduces
overhead costs by making better use of support staff time, but it also allows
companies to provide a level of customer service during hours when live
agents aren't available.
Chatbots can have varying levels of
complexity and can be stateless or stateful. A stateless chatbot approaches
each conversation as if it was interacting with a new user. In contrast, a
stateful chatbot is able to review past interactions and frame new responses
in context. Adding a chatbot to a company's service or sales department
requires little coding; today, a number of chatbot service providers that
allow developers to build conversational interfaces for third-party business
applications.
Perhaps the most important aspect of
implementing a chatbot is selecting the right natural language processing (NLP)
engine. If the user interacts with the bot through voice, for example, then
the chatbot requires a speech
recognition engine. Business owners also have to decide whether
they want structured or unstructured conversations. Chatbots built for
structured conversations are highly scripted, which simplifies programming
but restricts the kinds of things that the users can ask.
In business-to-business (B2B) environments,
chatbots are commonly scripted and used to respond to frequently asked
questions or perform simple, repetitive calls to action. In sales, for
example, a chatbot may be a quick way for sales reps to get phone numbers.
Chatbots can also be used in service departments, assisting service agents in
answering repetitive requests. For example, a service rep might provide the
chatbot with an order number and ask when the order was shipped. Generally,
once a conversation gets too complex for a chatbot, the call or text window
will be transferred to a human service agent.
|
|
|
|
===============================================================
In addition to this blog, Netiquette IQ
has a website with great
assets which are being added to on a regular basis. I have authored the
premiere book on Netiquette, “Netiquette IQ - A Comprehensive Guide to
Improve,
Enhance and Add Power to Your Email". My new book, “You’re Hired! Super
Charge
Your Email Skills in 60 Minutes. . . And Get That Job!” has just been
published and will be followed by a trilogy of books on Netiquette for
young people. You can view my
profile, reviews of the book and content excerpts at:
www.amazon.com/author/paulbabicki
Anyone who would like to review the book and have it posted on my blog or website, please contact me paul@netiquetteiq.com.
In addition to this blog, I maintain a radio show on BlogtalkRadio and an online newsletter via paper.li.I have established Netiquette discussion groups with Linkedin and Yahoo. I am also a
member of the International Business Etiquette and Protocol Group and
Minding Manners among others. I regularly consult for the Gerson Lehrman
Group, a worldwide network of subject matter experts and I have been
contributing to the blogs Everything Email and emailmonday . My work has appeared in numerous publications and I have presented to groups such as The Breakfast Club of NJ and PSG of Mercer County, NJ.
Additionally, I am the president of Tabula Rosa Systems,
a “best of breed” reseller of products for communications, email,
network management software, security products and professional
services. Also, I am the president of Netiquette IQ. We are currently developing an email IQ rating system, Netiquette IQ, which promotes the fundamentals outlined in my book.
No comments:
Post a Comment