Netiquette: Rules of Behavior on the Internet
Updated
on Jul 24, 2013
The etiquette guidelines that govern
behavior when communicating on the Internet have become known as netiquette.
Netiquette covers not only rules of behavior during discussions but also
guidelines that reflect the unique electronic nature of the medium. Netiquette
usually is enforced by fellow users who are quick to point out infractions of
netiquette rules. The summary of email rules in the information below is based
on published sources such as Shea's (2004) online book, Netiquette.
Identify yourself:
Begin messages with a salutation and
end them with your name.
Use a signature (a footer with your
identifying information) at the end of a message
Include a subject line. Give
a descriptive phrase in the subject line of the message header that tells the
topic of the message (not just "Hi, there!").
Avoid sarcasm.
People who don't know you may misinterpret its meaning.
Respect others' privacy.
Do not quote or forward personal email without the original author's
permission.
Acknowledge and return messages
promptly.
Copy with caution.
Don't copy everyone you know on each message.
No spam (a.k.a. junk mail).
Don't contribute to worthless information on the Internet by sending or
responding to mass postings of chain letters, rumors, etc.
Be concise.
Keep messages concise—about one screen, as a rule of thumb.
Use appropriate language:
Avoid coarse, rough, or rude
language.
Observe good grammar and spelling.
Use appropriate emoticons (emotion
icons) to help convey meaning. Use "smiley's" or
punctuation such as :-) to convey emotions. See website list of emoticons at
http://netlingo.com/smiley.cfm and http://www.robelle.com/smugbook/smiley.html.
Use appropriate intensifiers to help
convey meaning.
Avoid "flaming" (online
"screaming") or sentences typed in all caps.
Use asterisks surrounding words to
indicate italics used for emphasis (*at last*).
Use words in brackets, such as
(grin), to show a state of mind.
Use common acronyms (e.g., LOL for
"laugh out loud").
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In addition to this blog, Netiquette IQ has a website with great assets which are being added to on a regular basis. I have authored the premiere book on Netiquette, “Netiquette IQ - A Comprehensive Guide to Improve, Enhance and Add Power to Your Email". My new book, “You’re Hired! Super Charge Your Email Skills in 60 Minutes. . . And Get That Job!” has just been published and will be followed by a trilogy of books on Netiquette for young people. You can view my profile, reviews of the book and content excerpts at:
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In addition to this blog, I maintain a radio show on BlogtalkRadio and an online newsletter via paper.li.I have established Netiquette discussion groups with Linkedin and Yahoo. I am also a member of the International Business Etiquette and Protocol Group and Minding Manners among others. I regularly consult for the Gerson Lehrman Group, a worldwide network of subject matter experts and I have been contributing to the blogs Everything Email and emailmonday . My work has appeared in numerous publications and I have presented to groups such as The Breakfast Club of NJ and PSG of Mercer County, NJ.
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Netiquette IQ quote for today:
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