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When someone sends a rude or angry email, how should one respond? Here are possible options:
1) No reply
2) Change the subject/deflect
3) Polite but firm answer
4) Defer for a period of time.
5) Agree but reply, stating that it might have been said better.
6) Agree politely.
Although it is usually best to pause before replying to impolite, terse, or insensitive emails, this delay should not be protracted. If the sender is a manager or a person of influence or authority, then a normal time to reply should not be delayed.
Certain emails do not warrant a response by Netiquette standards. It is still prudent to insure a response is positively not required or may have some implications.
1) To a spam
2) After one thank-you (i.e., know when to stop)
3) When being provoked.
4) To unsolicited messages with no specific relationship
5) To a Bcc other than the sender
6) If you are replying to a Bcc, do not use “reply to all.”
7) Do not “reply to all” when no value is presented to all recipients.
8) To “out of the office” automated messages
9) When sender has set a noreply@***.com—this is done when the addressee is typically sending a message strictly for instruction purposes. Rather than leave the From field blank, which might cause a message to be ignored, placing this generic address in the From field encourages the addressee to read it. Usually the email will have information on making alternative contact.
Good Netiquette And A Green Internet To All! =====================================================================
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In addition to this blog, Netiquette IQ has a website with great assets which are being added to on a regular basis. I have authored the premiere book on Netiquette, “Netiquette IQ - A Comprehensive Guide to Improve, Enhance and Add Power to Your Email". My new book, “You’re Hired! Super Charge Your Email Skills in 60 Minutes. . . And Get That Job!” has just been published and will be followed by a trilogy of books on Netiquette for young people. You can view my profile, reviews of the book and content excerpts at:
Anyone who would like to review the book and have it posted on my blog or website, please contact me firstname.lastname@example.org.
In addition to this blog, I maintain a radio show on BlogtalkRadio online newsletter via paper.li.I have established Netiquette discussion groups with Linkedin and Yahooa member of the International Business Etiquette and Protocol Group and Minding Manners among others. I regularly consult for the Gerson Lehrman Group, a worldwide network of subject matter experts and I have been contributing to the blogs Everything Email and emailmonday . My work has appeared in numerous publications and I have presented to groups such as The Breakfast Club of NJ and PSG of Mercer County, NJ.
Additionally, I am the president of Tabula Rosa Systems, a “best of breed” reseller of products for communications, email, network management software, security products and professional services. Also, I am the president of Netiquette IQ. We are currently developing an email IQ rating system, Netiquette IQ, which promotes the fundamentals outlined in my book.
Over the past twenty-five years, I have enjoyed a dynamic and successful career and have attained an extensive background in IT and electronic communications by selling and marketing within the information technology market.