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key performance indicator (KPI)
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A
key performance
indicator (KPI) is a business metric for evaluating factors that are
crucial to the success of an organization. The purpose of using KPIs is
to focus attention on the tasks and processes that management has
determined are most important for making progress towards declared goals
and targets.
KPIs differ per organization. For example, a KPI for a
public company may be its stock price while a KPI in government might be
a low unemployment rate. KPIs will also differ for roles people play in
the same organization. For example, a Chief Executive Officer (CEO) might
consider profitability as the most important KPI, while a sales team
manager in the same company might consider successful service level
agreement (SLA) delivery numbers as the most important KPI.
Because KPIs often gauge abstract targets such as user
experience or job ticket turnaround effectiveness, identifying useful
KPIs can be challenging. The selection of appropriate KPIs depends, in
part, on the organization's ability to actually measure the indicators. Typically
a management team will gather requirements and analyze correlations
between metrics, but in the end, they must put the KPIs in practice and
observe what behaviors the KPIs encourage.
Once KPIs have been determined, management must
continually refine the indicators to ensure they reinforce each other and
do not cause conflicting priorities. In addition to being quantifiable,
all KPIs should be well-defined and communicated clearly. Each KPI should
support the level above it so that all levels of the organization are
working together towards the same strategic goals.
Although monitoring KPIs can help management identify
deficiencies within an organization, it is up to management to decide how
to correct them. Having too many KPIs can be problematic. It not only
dilutes employee attention, it also makes it difficult for managers to
prioritize indicators and make sure the key indicators get the attention
they deserve.
To that end, many
successful companies limit KPI scope to small sets of indicators that
evaluate the success of individuals in the organization. A common
approach is to:
- Identify which three to five key performance
indicators (KPIs) that should be tracked for each employee role or
line of business (LOB).
- Implement automated tools to collect data and
present KPIs to company management in a balanced scorecard,
performance scorecard or executive dashboard.
- Evaluate how well the employee or LOB is making
progress towards the organization's strategic business goals.
- Re-evaluate how well the KPIs are supporting
current business goals.
- Make adjustments as needed.
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Good Netiquette And A Green Internet To All!
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Tabula Rosa Systems - Tabula Rosa Systems (TRS) is dedicated to providing Best of Breed Technology and Best of Class Professional Services to our Clients. We have a portfolio of products
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provides expertise in Network Analysis, eBusiness Application Profiling, ePolicy and eBusiness Troubleshooting. We can be contacted at:
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In addition to this blog, Netiquette IQ
has a website with great
assets which are being added to on a regular basis. I have authored the
premiere book on Netiquette, “Netiquette IQ - A Comprehensive Guide to
Improve,
Enhance and Add Power to Your Email". My new book, “You’re Hired! Super
Charge
Your Email Skills in 60 Minutes. . . And Get That Job!” has just been
published and will be followed by a trilogy of books on Netiquette for
young people. You can view my
profile, reviews of the book and content excerpts at:
www.amazon.com/author/paulbabicki
Anyone who would like to review the book and have it posted on my blog or website, please contact me paul@netiquetteiq.com.
In addition to this blog, I maintain a radio show on BlogtalkRadio and an online newsletter via paper.li.I have established Netiquette discussion groups with Linkedin and Yahoo. I am also a
member of the International Business Etiquette and Protocol Group and
Minding Manners among others. I regularly consult for the Gerson Lehrman
Group, a worldwide network of subject matter experts and I have been
contributing to the blogs Everything Email and emailmonday . My work has appeared in numerous publications and I have presented to groups such as The Breakfast Club of NJ and PSG of Mercer County, NJ.
Additionally, I am the president of Tabula Rosa Systems,
a “best of breed” reseller of products for communications, email,
network management software, security products and professional
services. Also, I am the president of Netiquette IQ. We are currently developing an email IQ rating system, Netiquette IQ, which promotes the fundamentals outlined in my book.
Over
the past twenty-five years, I have enjoyed a dynamic and successful
career and have attained an extensive background in IT and electronic
communications by selling and marketing within the information
technology marketplace.
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