I have written in my
books(noted below)quite extensively about what it takes to communicate
successfully. The article below offers some good basics in this area. For more extensive processes please consider my books as well.
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Successful Emails
9 Surprisingly Simple Ways To Get
People To Respond To Your Email
We get an average of 120 emails every day. Here's how to make your
messages stand out and actually get a response.
www.fastcompany
STEPHANIE VOZZA 03.30.16 5:27 AM
Emails are so easy to send, but
they’re also easy to ignore. With more than120 messages landing in the average office worker’s inbox
each day, making sure yours gets read and gets a response can be tricky. To
increase your chances of getting of a reply, here are nine tricks you can try:
It sounds simple, but sometimes all
you need to do is ask for a response. If an email needs a reply, alert the
person in the subject line, suggests St. Louis-based professional organizer Janine Adams.
"The one thing that gets me to reply to an email is when the person puts
‘—RESPONSE NEEDED’ at the end of the subject line," she says. "It’s
very effective."
The topic can change, especially
during a long back and forth thread, making the original subject line
inappropriate. "People tune out and stop reading when their need to know
has been satisfied, thinking the email replies no longer apply to them,"
says Dianna Booher, author of What More Can I Say? Why Communication Fails and What to Do About It.
"So they miss important details and action. By updating the subject line
on that thread, you re-engage all readers."
When the email starts without
addressing the recipient by name, they could easily assume it was sent en masse
and doesn't require a response, says Peggy Duncan, author of The Time Management Memory Jogger: Create Time for the Life You Want.
"Also, your email could easily be perceived as a demand as opposed to a
request," she says. "And adding a greeting is simply more
polite."
Don’t bury the purpose of your
email; start it by describing the response you want and your deadline, says New
York-based professional organizer Lisa Zaslow.
Emails written
at a third-grade reading level with simpler words and fewer words per sentence
were considered optimal.
"For example: ‘Please let me
know by the end of the day if you can meet for lunch on the 21st,’" she
says.
To boost your response rate by half,
keep your email between 50 and 125 words, according to a study by email-marketing platform Boomerang. Response
rates declined slowly from 50% for 125-word messages to about 44% for 500-word
messages. After that, it stayed flat until about 2,000 words and declined
dramatically.
The reading grade level of your
emails has a dramatic impact on response rates, finds the Boomerang study.
Emails written at a third-grade reading level with simpler words and fewer
words per sentence were considered optimal, providing a 36% boost in responses
over emails written at a college reading level and a 17% higher response rate
than emails written even at a high school reading level. If you want to check
your readability level, you can use a website such asReadabilityScore.com.
The Boomerang study found that using
a moderate amount of positive or negative emotion words—such as great,
wonderful, delighted, pleased, bad, hate, furious, and terrible—increased an
email’s response rate by 10% to 15% over emails that were neutral or strongly
emotional.
If you are sending a complaint, for
example, Boomerang CEO Alex Moore says it’s better to say, "I had an awful
experience at your store today. The clerk was very rude. Please do something to
make it right," instead of "Your store experience sucks. Your clerk
is a douchebag. Piss off and I hope you die in agony."
Use bold and color to highlight the
response you'd like to get, suggests Zaslow. "This may not show up
depending on the compatibility of different email programs, but it's worth
trying," she says.
Duncan agrees, adding that you can
use bullet points to increase readability, and use a different color text to
draw attention to deadlines.
Send it in the morning. According to
a study of 500,000 emails by email tracking software
provider Yesware, emails sent between 6 a.m. and 7 a.m. get the highest rates,
about 45%. Fewer emails are sent during these time slots, lowering competition.
============================================ For a great satire on email, please see the following:
https://www.youtube.com/watch?v=HTgYHHKs0Zwscoop_post=bcaa0440-2548-11e5-c1bd-90b11c3d2b20&__scoop_topic=2455618
===============================================
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=================================
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Another Special Announcement - Tune in to my radio interview, on Rider University's station, www.1077thebronc.com I discuss my recent book, above on "Your Career Is Calling", hosted by Wanda Ellett.
In addition to this blog, Netiquette IQ
has a website with great
assets which are being added to on a regular basis. I have authored the
premiere book on Netiquette, “Netiquette IQ - A Comprehensive Guide to
Improve,
Enhance and Add Power to Your Email". My new book, “You’re Hired! Super
Charge
Your Email Skills in 60 Minutes. . . And Get That Job!” has just been
published and will be followed by a trilogy of books on Netiquette for
young people. You can view my
profile, reviews of the book and content excerpts at:www.amazon.com/author/paulbabicki
In addition to this blog, I maintain a radio show on BlogtalkRadio and an online newsletter via paper.li.I have established Netiquette discussion groups with Linkedin and Yahoo. I am also a member of the International Business Etiquette and Protocol Group and Minding Manners among others. I regularly consult for the Gerson Lehrman Group, a worldwide network of subject matter experts and I have been contributing to the blogs Everything Email and emailmonday . My work has appeared in numerous publications and I have presented to groups such as The Breakfast Club of NJ and PSG of Mercer County, NJ.
I am the president of Tabula Rosa Systems,
a “best of breed” reseller of products for communications, email,
network management software, security products and professional
services. Also, I am the president of Netiquette IQ. We are currently developing an email IQ rating system, Netiquette IQ, which promotes the fundamentals outlined in my book.
Over the past twenty-five years, I have enjoyed a dynamic and successful career and have attained an extensive background in IT and electronic communications by selling and marketing within the information technology marketplace.Anyone who would like to review the book and have it posted on my blog or website, please contact me paul@netiquetteiq.com.
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