I have written in my books(noted below)quite extensively about what it takes to communicate successfully. The article below offers some good basics in this area. For more extensive processes please consider my books as well.
9 Surprisingly Simple Ways To Get People To Respond To Your Email
We get an average of 120 emails every day. Here's how to make your messages stand out and actually get a response.
Emails are so easy to send, but they’re also easy to ignore. With more than landing in the average office worker’s inbox each day, making sure yours gets read and gets a response can be tricky. To increase your chances of getting of a reply, here are nine tricks you can try:
It sounds simple, but sometimes all you need to do is ask for a response. If an email needs a reply, alert the person in the subject line, suggests St. Louis-based professional organizer . "The one thing that gets me to reply to an email is when the person puts ‘—RESPONSE NEEDED’ at the end of the subject line," she says. "It’s very effective."
The topic can change, especially during a long back and forth thread, making the original subject line inappropriate. "People tune out and stop reading when their need to know has been satisfied, thinking the email replies no longer apply to them," says Dianna Booher, author of . "So they miss important details and action. By updating the subject line on that thread, you re-engage all readers."
When the email starts without addressing the recipient by name, they could easily assume it was sent en masse and doesn't require a response, says Peggy Duncan, author of . "Also, your email could easily be perceived as a demand as opposed to a request," she says. "And adding a greeting is simply more polite."
Don’t bury the purpose of your email; start it by describing the response you want and your deadline, says New York-based professional organizer .
Emails written at a third-grade reading level with simpler words and fewer words per sentence were considered optimal.
"For example: ‘Please let me know by the end of the day if you can meet for lunch on the 21st,’" she says.
To boost your response rate by half, keep your email between 50 and 125 words, according to a by email-marketing platform Boomerang. Response rates declined slowly from 50% for 125-word messages to about 44% for 500-word messages. After that, it stayed flat until about 2,000 words and declined dramatically.
The reading grade level of your emails has a dramatic impact on response rates, finds the Boomerang study. Emails written at a third-grade reading level with simpler words and fewer words per sentence were considered optimal, providing a 36% boost in responses over emails written at a college reading level and a 17% higher response rate than emails written even at a high school reading level. If you want to check your readability level, you can use a website such as.
The Boomerang study found that using a moderate amount of positive or negative emotion words—such as great, wonderful, delighted, pleased, bad, hate, furious, and terrible—increased an email’s response rate by 10% to 15% over emails that were neutral or strongly emotional.
If you are sending a complaint, for example, Boomerang CEO Alex Moore says it’s better to say, "I had an awful experience at your store today. The clerk was very rude. Please do something to make it right," instead of "Your store experience sucks. Your clerk is a douchebag. Piss off and I hope you die in agony."
Use bold and color to highlight the response you'd like to get, suggests Zaslow. "This may not show up depending on the compatibility of different email programs, but it's worth trying," she says.
Duncan agrees, adding that you can use bullet points to increase readability, and use a different color text to draw attention to deadlines.
Send it in the morning. According to a of 500,000 emails by email tracking software provider Yesware, emails sent between 6 a.m. and 7 a.m. get the highest rates, about 45%. Fewer emails are sent during these time slots, lowering competition.============================================
For a great satire on email, please see the following:
Good Netiquette And A Green Internet To All!
Special Bulletin - My just released book,
is now on sales at Amazon.comGreat Reasons for Purchasing Netiquette IQ
· Get more email opens. Improve 100% or more.
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Another Special Announcement - Tune in to my radio interview, on Rider University's station, www.1077thebronc.com I discuss my recent book, above on "Your Career Is Calling", hosted by Wanda Ellett.In addition to this blog, Netiquette IQ has a website with great assets which are being added to on a regular basis. I have authored the premiere book on Netiquette, “Netiquette IQ - A Comprehensive Guide to Improve, Enhance and Add Power to Your Email". My new book, “You’re Hired! Super Charge Your Email Skills in 60 Minutes. . . And Get That Job!” has just been published and will be followed by a trilogy of books on Netiquette for young people. You can view my profile, reviews of the book and content excerpts at:
In addition to this blog, I maintain a radio show on BlogtalkRadio online newsletter via paper.li.I have established Netiquette discussion groups with Linkedin and Yahooa member of the International Business Etiquette and Protocol Group and Minding Manners among others. I regularly consult for the Gerson Lehrman Group, a worldwide network of subject matter experts and I have been contributing to the blogs Everything Email and emailmonday . My work has appeared in numerous publications and I have presented to groups such as The Breakfast Club of NJ and PSG of Mercer County, NJ.
I am the president of Tabula Rosa Systems, a “best of breed” reseller of products for communications, email, network management software, security products and professional services. Also, I am the president of Netiquette IQ. We are currently developing an email IQ rating system, Netiquette IQ, which promotes the fundamentals outlined in my book.
Over the past twenty-five years, I have enjoyed a dynamic and successful career and have attained an extensive background in IT and electronic communications by selling and marketing within the information technology marketplace.Anyone who would like to review the book and have it posted on my blog or website, please contact me email@example.com.