The following is an excerpt from my book, "Netiquette IQ . . ." which is mentioned below. Many who think of Internet etiquette errors, tend to do so in basic ways such as spelling, structure and even tone.
Both there is another seldom thought of aspect as I detail below.
With the billions of emails being sent every day, 88 to 92 percent of these are abusive (Message Anti-Abuse Working Group, MAAWG). Of those remaining, 50 percent are misunderstood by the recipient even though 90 percent of the users believe they are sending clear, properly interpreted communications (Nicholas Epleiy and Justin Kruger). So less than 5 percent of all messages deliver the bare essentials of any accurate content. Combined with the probability that another 50 percent of these contain bad Netiquette and/or multiple mistakes, the final number of “bad” emails approaches 98 percent. If a sender places themselves into this 2–4 percent tier of well-executed correspondences, their productivity, success, and even prestige will be effectively increased. As email continues to proliferate, the need to present well-executed messages will become even more essential.
The trend by many email/text senders has become one where, instead of looking to improve grammar, lucidity, or proper tone, the writer seeks ways to be “fashionably” incorrect. This process of chic incorrectness implies that the sender may know how to write a message properly, but, in fact, he or she is regressing into permanent habits with counterproductive results.
From: The Dude [mailto:firstname.lastname@example.org]
Sent: Monday, December 31, 2012 2:56 PM
To: Gus Jones
Subject: Gus let’s not meet …
…at your apartment but at Grand Central. Same bat time but an hour later. No need to call.
Sr. Systems Engineer
In the above example, the author, Sam Smith, sent a message which has an alias. This may cause the recipient, Gus, to ignore the email. Secondly, by splitting the message between the subject field and the body, if Gus only sees this view he will not understand the nature of the email and conclude that he should not meet. Thirdly, no confirming time is given and whatever time the meeting has been scheduled for has been changed. So has the location. While being seemingly chic, the author has composed a very flawed email with a significant chance of being unproductive and possibly causing both parties to waste their time.
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In addition to this blog, Netiquette IQ has a website with great assets which are being added to on a regular basis. I have authored the premiere book on Netiquette, “Netiquette IQ - A Comprehensive Guide to Improve, Enhance and Add Power to Your Email". My new book, “You’re Hired! Super Charge Your Email Skills in 60 Minutes. . . And Get That Job!” has just been published and will be followed by a trilogy of books on Netiquette for young people. You can view my profile, reviews of the book and content excerpts at:
Anyone who would like to review the book and have it posted on my blog or website, please contact me firstname.lastname@example.org.
In addition to this blog, I maintain a radio show on BlogtalkRadio online newsletter via paper.li.I have established Netiquette discussion groups with Linkedin and Yahooa member of the International Business Etiquette and Protocol Group and Minding Manners among others. I regularly consult for the Gerson Lehrman Group, a worldwide network of subject matter experts and I have been contributing to the blogs Everything Email and emailmonday . My work has appeared in numerous publications and I have presented to groups such as The Breakfast Club of NJ and PSG of Mercer County, NJ.
Additionally, I am the president of Tabula Rosa Systems, a “best of breed” reseller of products for communications, email, network management software, security products and professional services. Also, I am the president of Netiquette IQ. We are currently developing an email IQ rating system, Netiquette IQ, which promotes the fundamentals outlined in my book.
Over the past twenty-five years, I have enjoyed a dynamic and successful career and have attained an extensive background in IT and electronic communications by selling and marketing within the information technology market.