Saturday, January 9, 2016

Tabula Rosa Systems Blog Of 1/9/2015 - How To Charm WIth An Email (Yes It Can Be Done)




Kind regards? Or is it 'Best'? 

How to charm with email etiquette

We pinpoint the five most common email mistakes – and suggest how to avoid them

Rob Ashton
www.theguardian.com
Friday 11 September 201502.00 EDT
Last modified on Friday 11 September 201508.35 EDT

My email to the tech startup about the app I was using to manage my time hadn’t been a complaint – far from it. I’d actually written to tell them how pleased I was with their software. “I’m really impressed,” I’d said. “If you ever need a testimonial for your marketing, just say the word.”
Yet the response was as cold as it was perfunctory. They simply said they would bear that in mind. That was that.
It was a small thing but they turned a raving fan into someone who, if not exactly disgruntled, would think twice about recommending them to friends and colleagues. Subconsciously, my love for their product began to lose its lustre and when the time came round to renew my subscription, I didn’t.
Clumsy handling of positive feedback is perhaps the least obvious way to mess up an email to a customer – even though it risks losing you the people you most want to keep, those who will spread the word for you.
Email can often be an inefficient medium. And this is made worse by the fact that we write messages as if the recipient was privy to our thought processes – or at least the facial expressions they’d see if we were speaking to them in person.
But there is a lot you can do to keep the convenience of email while minimizing the risks. Here is my list of the five most common email mistakes businesses make – and how you can avoid them:
1 Fail to match the customer’s tone
As my example shows, failing to respond in kind jars. If someone is informal and friendly in their email, reply in the same tone. After all, if a customer greets you in person with a friendly smile, you reciprocate. Likewise, if they adopt a more formal approach, match it.
2 Leave out the salutation
Call me sensitive, but I always feel a little knocked back if I address someone with a “Hi [name]” or “Dear …”, only to get a reply starting simply with “Rob”. Email is a hybrid of the memo and the phone call. As such, we’re still not quite sure what conventions to adopt, but politeness should be a given. Similarly, it’s safest to address customers the way they address you.
How you sign off is equally important , so don’t be in too much of a hurry to add your name and press send. Again, match the customer’s tone and level of formality. “Kind regards” or “Best regards” are both good. But if they’ve written “cheers”, so can you. If you’re writing the first email and you’ve never spoken to the customer before, start off fairly formally – you can always adopt a chattier tone later if they do.
I must admit, I’m puzzled by the rise of signing off with just “Best”. Best what? It makes me wonder what the recipient does with the time they save by leaving their sign-off half finished.
3 Write like a robot
Remember, email is just another way to communicate with a fellow human being. You still need to strive for some kind of connection. Writing an email is a lot more than getting something off your to-do list. It’s a human connection to someone spending their money with you.
4 Write them a novel
Emails that run to three screens seldom get the response the writer wants. At best, they confuse matters; at worst, they’re ignored. Keep to one screen if you can.
In fact, email is not always the best way to communicate complex issues. Next time you find yourself agonising over a message for half an hour, try picking up the phone.
5 Reply in haste (especially if you’re angry)
We’ve all had them: snot-o-grams that a customer appears to have bashed out with their fists. Yet one advantage email has over other forms of communication is that it allows you time to think before responding.
The disadvantages are that it’s permanent and easy to share, so responding in kind to an angry email will seldom end well. It could be all over social media in minutes. Yet it can still be tempting – especially as smartphones allow us to receive such messages at what could be a bad time. Resist the temptation and flag the message, close your email or laptop and do something else. Better a slow reply than a quick one that you instantly regret sending.
Given the list of ways to get it wrong, you could be forgiven for thinking that sending customer emails is a minefield. It can be. Many people get it wrong, but by following this advice, you can at least make sure that you’re not one.
======================================================

For a great satire on email, visi the following:
https://www.youtube.com/watch?v=HTgYHHKs0Zwscoop_post=bcaa0440-2548-11e5-c1bd-90b11c3d2b20&__scoop_topic=2455618
==============================================

Special Bulletin - My just released book

"You're Hired. Super Charge our Email Skills in 60 Minutes! (And Get That Job...) 

is now on sales at Amazon.com 

Great Reasons for Purchasing Netiquette IQ
·         Get more email opens.  Improve 100% or more.
·         Receive more responses, interviews, appointments, prospects and sales.
·         Be better understood.
·         Eliminate indecision.
·         Avoid being spammed 100% or more.
·         Have recipient finish reading your email content. 
·         Save time by reducing questions.
·         Increase your level of clarity.
·         Improve you time management with your email.
·        Have quick access to a wealth of relevant email information.
Enjoy most of what you need for email in a single book.

 =================================

**Important note** - contact our company for very powerful solutions for IP
 management (IPv4 and IPv6, security, firewall and APT solutions:
www.tabularosa.net
==================================================

Another Special Announcement - Tune in to my radio interview,  on Rider University's station, www.1077thebronc.com I discuss my recent book, above on "Your Career Is Calling", hosted by Wanda Ellett.   

In addition to this blog, Netiquette IQ has a website with great assets which are being added to on a regular basis. I have authored the premiere book on Netiquette, “Netiquette IQ - A Comprehensive Guide to Improve, Enhance and Add Power to Your Email". My new book, “You’re Hired! Super Charge Your Email Skills in 60 Minutes. . . And Get That Job!” has just been published and will be followed by a trilogy of books on Netiquette for young people. You can view my profile, reviews of the book and content excerpts at:

 www.amazon.com/author/paulbabicki

In addition to this blog, I maintain a radio show on BlogtalkRadio  and an online newsletter via paper.li.I have established Netiquette discussion groups with Linkedin and  Yahoo I am also a member of the International Business Etiquette and Protocol Group and Minding Manners among others. I regularly consult for the Gerson Lehrman Group, a worldwide network of subject matter experts and I have been contributing to the blogs Everything Email and emailmonday . My work has appeared in numerous publications and I have presented to groups such as The Breakfast Club of NJ and  PSG of Mercer County, NJ.


I am the president of Tabula Rosa Systems, a “best of breed” reseller of products for communications, email, network management software, security products and professional services.  Also, I am the president of Netiquette IQ. We are currently developing an email IQ rating system, Netiquette IQ, which promotes the fundamentals outlined in my book.

Over the past twenty-five years, I have enjoyed a dynamic and successful career and have attained an extensive background in IT and electronic communications by selling and marketing within the information technology marketplace.Anyone who would like to review the book and have it posted on my blog or website, please contact me paul@netiquetteiq.com.
=============================================================

Friday, January 8, 2016

Tabula Rosa Systems Blog Term Of The Day - Wi-Fi HaLow (802.11ah)




Wi-Fi HaLow (802.11ah)

HaLow (pronounced halo) is a low-power, long-range version of the IEEE 802.11 Wi-Fi standard. HaLow is based on the Wi-Fi Alliance 802.11ah specification and is expected to play an important part in the Internet of Things (IoT).
HaLow extends Wi-Fi into the 900 MHz band, a part of the electromagnetic radiation spectrum that is well-suited for small data payloads and low-power devices. This lower part of the spectrum is also able to penetrate walls and other physical barriers and has better range than the 2.4GHz and 5 GHz Wi-Fi bands.
The Wi-Fi Alliance, a non-profit industry association whose members include Apple, Microsoft, Cisco, Sony, Dell and LG Electronics, anticipates that HaLow will be used to provide sensors and wearables with native Internet connectivity. The Alliance expects to launch a certification process for Wi-Fi HaLow products in 2018.
======================================================

For a great satire on email, visi the following:
https://www.youtube.com/watch?v=HTgYHHKs0Zwscoop_post=bcaa0440-2548-11e5-c1bd-90b11c3d2b20&__scoop_topic=2455618
==============================================

Special Bulletin - My just released book

"You're Hired. Super Charge our Email Skills in 60 Minutes! (And Get That Job...) 

is now on sales at Amazon.com 

Great Reasons for Purchasing Netiquette IQ
·         Get more email opens.  Improve 100% or more.
·         Receive more responses, interviews, appointments, prospects and sales.
·         Be better understood.
·         Eliminate indecision.
·         Avoid being spammed 100% or more.
·         Have recipient finish reading your email content. 
·         Save time by reducing questions.
·         Increase your level of clarity.
·         Improve you time management with your email.
·        Have quick access to a wealth of relevant email information.
Enjoy most of what you need for email in a single book.

 =================================

**Important note** - contact our company for very powerful solutions for IP
 management (IPv4 and IPv6, security, firewall and APT solutions:
www.tabularosa.net
==================================================

Another Special Announcement - Tune in to my radio interview,  on Rider University's station, www.1077thebronc.com I discuss my recent book, above on "Your Career Is Calling", hosted by Wanda Ellett.   

In addition to this blog, Netiquette IQ has a website with great assets which are being added to on a regular basis. I have authored the premiere book on Netiquette, “Netiquette IQ - A Comprehensive Guide to Improve, Enhance and Add Power to Your Email". My new book, “You’re Hired! Super Charge Your Email Skills in 60 Minutes. . . And Get That Job!” has just been published and will be followed by a trilogy of books on Netiquette for young people. You can view my profile, reviews of the book and content excerpts at:

 www.amazon.com/author/paulbabicki

In addition to this blog, I maintain a radio show on BlogtalkRadio  and an online newsletter via paper.li.I have established Netiquette discussion groups with Linkedin and  Yahoo I am also a member of the International Business Etiquette and Protocol Group and Minding Manners among others. I regularly consult for the Gerson Lehrman Group, a worldwide network of subject matter experts and I have been contributing to the blogs Everything Email and emailmonday . My work has appeared in numerous publications and I have presented to groups such as The Breakfast Club of NJ and  PSG of Mercer County, NJ.


I am the president of Tabula Rosa Systems, a “best of breed” reseller of products for communications, email, network management software, security products and professional services.  Also, I am the president of Netiquette IQ. We are currently developing an email IQ rating system, Netiquette IQ, which promotes the fundamentals outlined in my book.

Over the past twenty-five years, I have enjoyed a dynamic and successful career and have attained an extensive background in IT and electronic communications by selling and marketing within the information technology marketplace.Anyone who would like to review the book and have it posted on my blog or website, please contact me paul@netiquetteiq.com.
=============================================================

Thursday, January 7, 2016

Netiquette IQ Blog Of 1/7/2016 - The Job Application Process with Foreign Companies, Languages and Cultures





The following Blog is taken from my newest book, "You're Hired. Super charge your email skills in 60 minutes! (and land that job...)"  You can find more information on it from the links below.

The Job Application Process with Foreign Companies, Languages and Cultures

“No two languages are ever sufficiently similar to be considered as representing the same social reality.”
—Edward Sapir

I have iterated in my books something we have all directly experienced: the importance of recognizing the subtleties of communicating by email. When you communicate with someone from a different culture, region, country, or other demographic, effective communications become even more challenging.
More than ever, the world’s workforce is globalizing. It is commonplace for hiring processes to be located between or even among continents. Netiquette becomes even more critical in situations such as these. To address the differences in Netiquette for each major country is beyond the scope of this book, but here are some key principles and actions that need to be part of your Netiquette practices:

1.         Never make assumptions. (I know I keep saying this, but it’s true and very important.)
2.         Email should be simple in every aspect.
3.         Take appropriate time to learn about key issues in a company’s culture, especially if the company is overseas or conducts a large part of its business internationally.
4.         Pay particular attention to salutations and closings.
5.         Note time differences and plan to send emails accordingly.
6.         Avoid translation programs, but recognize that your recipient may be using one.
7.         Be careful with numeric time formats and telephone numbers.
8.         Avoid any jokes, colloquialisms, or acronyms.
9.         Ask if you are being clear and fully understood.
10.      Avoid any political discussions, even seemingly harmless ones.
11.      Keep in mind the unreliability of email transmission—ask for verification of receipt.
12.      Be careful of using potential spam words.
13.      Again, always be aware of your tone.
14.      Focus on staying consistent in your content, tone, and format.
15.      Do not try to impress your reader with exaggeration.
16.      Avoid native words or phrases such as comrade, buenas tardes, cheers, and so on, unless you are positive you are doing so correctly.

Remember, a compliment in one language may be an insult in another.
======================================================
For a great satire on email, visi the following:
https://www.youtube.com/watch?v=HTgYHHKs0Zwscoop_post=bcaa0440-2548-11e5-c1bd-90b11c3d2b20&__scoop_topic=2455618
==============================================

Special Bulletin - My just released book

"You're Hired. Super Charge our Email Skills in 60 Minutes! (And Get That Job...) 

is now on sales at Amazon.com 

Great Reasons for Purchasing Netiquette IQ
·         Get more email opens.  Improve 100% or more.
·         Receive more responses, interviews, appointments, prospects and sales.
·         Be better understood.
·         Eliminate indecision.
·         Avoid being spammed 100% or more.
·         Have recipient finish reading your email content. 
·         Save time by reducing questions.
·         Increase your level of clarity.
·         Improve you time management with your email.
·        Have quick access to a wealth of relevant email information.
Enjoy most of what you need for email in a single book.

 =================================

**Important note** - contact our company for very powerful solutions for IP
 management (IPv4 and IPv6, security, firewall and APT solutions:
www.tabularosa.net
==================================================

Another Special Announcement - Tune in to my radio interview,  on Rider University's station, www.1077thebronc.com I discuss my recent book, above on "Your Career Is Calling", hosted by Wanda Ellett.   

In addition to this blog, Netiquette IQ has a website with great assets which are being added to on a regular basis. I have authored the premiere book on Netiquette, “Netiquette IQ - A Comprehensive Guide to Improve, Enhance and Add Power to Your Email". My new book, “You’re Hired! Super Charge Your Email Skills in 60 Minutes. . . And Get That Job!” has just been published and will be followed by a trilogy of books on Netiquette for young people. You can view my profile, reviews of the book and content excerpts at:

 www.amazon.com/author/paulbabicki

In addition to this blog, I maintain a radio show on BlogtalkRadio  and an online newsletter via paper.li.I have established Netiquette discussion groups with Linkedin and  Yahoo I am also a member of the International Business Etiquette and Protocol Group and Minding Manners among others. I regularly consult for the Gerson Lehrman Group, a worldwide network of subject matter experts and I have been contributing to the blogs Everything Email and emailmonday . My work has appeared in numerous publications and I have presented to groups such as The Breakfast Club of NJ and  PSG of Mercer County, NJ.


I am the president of Tabula Rosa Systems, a “best of breed” reseller of products for communications, email, network management software, security products and professional services.  Also, I am the president of Netiquette IQ. We are currently developing an email IQ rating system, Netiquette IQ, which promotes the fundamentals outlined in my book.

Over the past twenty-five years, I have enjoyed a dynamic and successful career and have attained an extensive background in IT and electronic communications by selling and marketing within the information technology marketplace.Anyone who would like to review the book and have it posted on my blog or website, please contact me paul@netiquetteiq.com.
=============================================================