Sunday, March 1, 2015

Tabula Rosa Systems Blog Of The Day - Best SaaS Best Practices For Performance Management - Via ThousandEyes

SaaS Performance Management: Best Practices

One of the great advantages of SaaS applications is the ability to login and begin work without the archaic implementation cycles of legacy enterprise software. Performance management of SaaS applications should not be an afterthought. Enterprises should evaluate application performance as part of the vendor evaluation and selection process. This is especially critical when users will be in a variety of branch offices throughout the enterprise. A SaaS application may have great bells and whistles features, but if key users outside of the corporate HQ experience poor performance, those features are of little consequence. Setting up periodic tests repeating a certain behavior or flow from multiple branch offices is a good way to track application behavior across time and space. Ensuring good performance of SaaS services is largely dependent on tight collaboration between the Network Operations team, Application Owners and SaaS vendor. At a high level, the two aspects to pay attention to are provisioning and monitoring.
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